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Is Your Help Desk Staffed and Ready for 2018?

Happy New Year! Now What?

Hello 2018. If you are like most IT Managers and Directors, you are already off to a running start. You are also most likely already overwhelmed with the new, must-have cutting-edge technology products being recommended for your business this year. While your executive team is getting excited, hearing about the possibilities and potential, you need to remain practical and think about how your IT department and Help Desk will be able to support these new additions to your systems.

To make sure that you are appropriately staffed for 2018, first answer these questions:

1.) What do you need to accomplish this year?

This question may sound obvious, but the non-stop, fast-pace of everyday activities often doesn’t provide a chance to stop and think about the big picture. Create some time to document your main priorities for the year and share them with your management team so that everyone is on the same page.

2.) What compliance mandates do you need to address?

Do you have all your bases covered when it comes to regulatory compliance? Are there any new regulations to address this year? Now is the time to make sure you are properly addressing these requirements.

3.) What technology have you already invested in?

Taking an inventory of the current technology investments allows you to easily identify any gaps and needs as they relate to the priorities that you identified in the first two questions.

4.) What budget for technology do you have to work with this year?

Answering this question is of course key and will drive your strategy for successfully accomplishing your goals.

Help Desk SupportWith these answers now in hand, you will easily be able to evaluate whether or not your current resources are enough to achieve your goals and support your existing and new infrastructure. If you determine that you are not currently staffed appropriately to support the IT needs of the business, consider these outsourcing options to help bolster your internal team:

  • Part-time help desk support
    • Find a service provider that can give you the extra resources you need. Look for an organization that is flexible, responsive and experienced.
  • Full-time help desk staffing
    • If your business is ready to add a new full-time member to your help desk team you can either spend the time to recruit, interview, hire and train the right person, or you can engage with a staffing partner that has immediate access to a wealth of experienced individuals. The right staffing firm will offer fast, experienced and flexible support without the cost and commitment of a full-time employee.

Navigating the technology landscape is always challenging as it requires the ability to adapt and respond quickly. But with some initial planning and preparation, you can make sure that your team and help desk are fully staffed and ready to support all the needs of the business this year.

Need staffing support for your help desk? Want to learn more about how to make a technology plan that will get you where you need to go? Contact us today at info@2ndgear.com or click here for more information.

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